Coaching
All our coaches are high-ELO Challenger players with experience in teaching and competitive gameplay.
You’ll schedule a 1-on-1 session via Discord or voice call, where the coach reviews your gameplay, mechanics, and decision-making.
Our coaching covers roles, champion mastery, macro play, wave management, vision control, and more — based on your needs.
Yes. You can share replays, live gameplay, or stream your session for the coach to give feedback in real time.
Absolutely. We work with players of all skill levels and adapt the session to your experience and goals.
Sessions are usually 1 hour long but can be extended based on the coaching package you choose.
Lessons
Choose your service, select your current and desired rank, customize it, and proceed to checkout. The process is fast and user-friendly.
Most lessons start within 30 minutes to a few hours after payment. You'll receive a confirmation once your order is assigned.
We recommend not logging into your account during a Solo Boost to avoid interruptions. For Duo Boosts, you’ll be playing with the teacher.
Yes, you can select your preferred roles and champions during checkout. We’ll assign a booster that fits your request.
We use advanced VPN protection and assign experienced boosters. While there’s always a minimal risk, we’ve never had a ban.
Sessions are usually 1 hour long but can be extended based on the coaching package you choose.
Account & Security
Yes. We use VPN protection, strict access rules, and private systems to ensure your login details and match history remain safe.
Only your Riot login credentials — never your email or recovery data. All sensitive info stays private.
Yes, and we recommend doing so. You can even set a temporary password before the service starts.
No. We don’t touch your RP, BE, loot, skins, or settings unless specifically requested.
Just contact support and we’ll temporarily pause everything until you're ready to continue.
Orders & Payments
We support credit/debit cards VISA/MasterCard, all processed securely.
Yes. Depending on progress, full or partial refunds are available. Contact support and we’ll assist you right away.
ou’ll gain access to your client area where you can monitor progress, chat with the assigned player, and see your results.
Yes. Enter your promo code at checkout — and you can stack it with loyalty rewards for maximum savings.
Yes, our loyalty program gives you cashback and exclusive bonuses the more you use our services.
No, all roles are treated equally. Requests like specific champions may slightly affect the pricing depending on difficulty.
General Questions
Yes. We cover EUW, EUNE, NA, LAN, LAS, TR, and other Riot servers. Just select your server during checkout.
Of course. Our support team is online 24/7 — real humans, real help, anytime. Write to us - info@proplay-academy.com
Yes. You can mention your preferred schedule when ordering or ask us directly through live chat.
Yes, we offer full support for placement matches, series, and promos at any tier.
Definitely. Many clients mix gameplay sessions with coaching to learn while progressing.
Yes! Just leave a note during checkout or contact support to set it up as a gift.
