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ProPlay Academy

At ProPlay Academy, we respect your privacy and are committed to protecting your personal data. We ensure all personal data we collect is handled securely, confidentially, and in line with applicable laws and the ProPlay Academy User Agreement.

By creating an account on proplay-academy.com, you agree to our collection and use of your personal data as outlined in this Privacy Policy and our Terms and Conditions.

If you need help, our support team is available via online chat on our website.

1. What Personal Data Do We Collect?

We only collect data that is necessary and provided voluntarily by you, in compliance with GDPR and other privacy laws. The data we collect includes:

When creating an account:

  • Email address or connected social media profile

If applying as a coach (booster):

  • First and last name
  • Age
  • Phone number

When using the site:

  • Device and browser information
  • IP address and approximate location
  • Cookies (stored by your browser)
  • Event logs (e.g., errors or user activity)
  • Date and time of access
  • URL visited
  • Info collected by our email newsletter provider

Payments:

  • We may store basic payment transaction details (like amount, date, and transaction ID), but we do not store your credit card or bank details. All payment processing is handled by certified, secure third-party systems.

Account recovery or disputes:

  • In rare cases, we may ask you to verify your identity with an ID document if needed to recover your account or resolve a dispute.

2. When and Why We Use Your Personal Data

We collect personal data to:

  • Provide full access to the platform and services
  • Process payments and withdrawals
  • Deliver personalized support and service
  • Prevent fraud and abuse
  • Send order updates and account-related messages

Examples of when we collect data:

  • When you browse the website (IP address, cookies)
  • When you register an account (email, username)
  • When you place an order (payment-related data)
  • When you update your profile (we update our records)
  • When you provide in-game info for service delivery (e.g. character name)

For some payment methods (e.g. Visa/Mastercard), we may require:

  • Name, surname
  • Billing address and postcode
  • Country, city, and phone number

Note: We never have access to your full payment method data like card numbers.

3. How We Store and Process Your Data

Your data is securely stored on servers managed by ProPlay Academy. We may share your data with:

  • Payment providers (to complete transactions)
  • Partner services under our control
  • Law enforcement agencies, if legally required
  • Advertising partners (only your location info)

We follow all legal requirements for data storage and protection. Data may be retained for up to 9 months if required for financial or legal reasons.

4. What Data is Public on the Platform?

Only limited data is publicly visible to other users:

  • Your username
  • Your profile rating and reviews
  • Number of completed orders and success rate

Private data you share in your profile or with another user is not covered by this privacy policy. We advise you not to share contact information. Doing so may result in account suspension as per our User Agreement.

However, all private messages between users are kept confidential and secured within our system.

5. How We Protect Your Data

We use modern tools and strict protocols to protect your personal information. Your data is:

  • Stored on secure servers
  • Automatically processed for service delivery
  • Accessible only to authorized staff trained in data security

Despite our best efforts, no system is 100% secure. In case of a breach, we are not liable for any damages caused by stolen data. All financial transactions go through certified payment providers.

6. Your Rights Regarding Personal Data

You have full rights over your personal data, including:

6.1 Right to Access

You can ask us what data we hold about you and how it’s used. We’ll respond within 30 days.

6.2 Right to Correct or Delete

If your data is outdated or incorrect, you can request updates or deletion.

6.3 Right to Limit Processing

You can unsubscribe from promotional emails while still receiving essential messages like order updates.

6.4 Right to Erasure (Right to Be Forgotten)

You can request that we delete your data completely. This includes:

  • Email, cookies, IP address, device data, etc.
    Note: We cannot delete your order or support history without the consent of all parties involved.

To initiate this, identity verification is required (according to GDPR).

6.5 Right to Data Portability

You may request to transfer your data. If data transfer prevents us from providing services, we may need to end our collaboration with you.

6.6 Right to Object to Processing

You can object to:

  • Marketing use of your data
  • Statistical or research purposes
  • Any other processing that affects you legally

6.7 Right Not to Be Subject to Automated Decisions

You can request human review of any automated decisions that affect your account or services.

6.8 Right to File a Complaint

If you believe your rights under GDPR have been violated, you can file a complaint with your local data authority.

7. External Links and Content Disclaimer

Users may post links or content. We monitor such activity to ensure safety, and we may remove anything that poses a risk. We do not moderate all content, chats, or listings.

We are not responsible for any harm caused by third-party links, including:

  • Data theft
  • Account compromise
  • Financial loss

We are not affiliated with any external websites or services and do not guarantee your safety when you leave our platform.

8. Changes to This Privacy Policy

We may update this Privacy Policy as our services evolve. You’ll always find the latest version on this page. If major changes occur, we’ll notify you via email, on the website, or through live chat.