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ProPlay Academy

At ProPlay Academy, operated by POLOTRO ELECTRO SL (Registration Number: B22956593), we respect your privacy and are committed to protecting your personal data. We ensure that all personal information is processed securely, confidentially, and in full compliance with applicable laws, including GDPR and the ProPlay Academy User Agreement.

By creating an account on proplay-academy.com, you agree to our collection and use of your data as described in this Privacy Policy and our Terms & Conditions.

If you need help, our support team is available via live chat on our website or at info@proplay-academy.com.

Company name: POLOTRO ELECTRO SL
Address: Delfin Street 8a, 03191, Pilar De La Horadada (Alicante), Spain)
Email: info@proplay-academy.com

1. What Personal Data Do We Collect?

We only collect information that is necessary for providing our services and that you voluntarily provide. All processing is carried out in accordance with GDPR and other relevant privacy regulations.

When creating an account

  • Email address

  • Username or connected social media profile

If applying as a coach/booster

  • First and last name

  • Age

  • Phone number

When using the platform

  • Device and browser details

  • IP address and approximate location

  • Cookies (stored on your device)

  • Event logs (errors, actions, technical data)

  • Date and time of access

  • URLs visited

  • Data collected by our newsletter or email service provider

Payments

We may store:

  • Transaction amount

  • Transaction ID

  • Date of payment

We never store full credit card details or bank information. All payments are processed by certified, secure third-party payment providers.

Account recovery or disputes

In rare cases, we may request an ID document to:

  • Verify account ownership

  • Resolve disputes

  • Prevent fraud

2. When and Why We Use Your Personal Data

We process personal data in order to:

  • Provide full access to our platform and services

  • Deliver account boosting and coaching services

  • Process payments and withdrawals

  • Prevent fraud and abuse

  • Offer personalized support

  • Send order updates and account-related notifications

Examples of data collection

  • Browsing the site → IP address, cookies

  • Registering an account → email, username

  • Placing an order → payment-related information

  • Updating your profile → we update our records

  • Providing in-game details → required to deliver boosting services

For certain payment methods (e.g., Visa/Mastercard), we may require:

  • Full name

  • Billing address and postcode

  • Country, city, phone number

We handle only minimal billing information required for payment authorization.

3. How We Store and Process Your Data

Your data is stored on secure servers managed by POLOTRO ELECTRO SL. We may share your data with:

  • Payment providers (for completing transactions)

  • Partner services assisting in service delivery

  • Law enforcement agencies, when legally required

  • Advertising partners, who may receive approximate location data

We retain personal data only as long as necessary for legal, financial, or operational reasons—usually up to 9 months, unless law requires otherwise.

4. What Data Is Public on the Platform?

Only limited information is publicly visible to other users:

  • Your username

  • Your order statistics (e.g., completion rate, reviews, ratings)

  • Number of completed orders

Any personal data you choose to post publicly (e.g., your social media, contacts, or private notes) is not covered under this Privacy Policy.

We strongly discourage sharing personal contact information. Violating this rule may result in account restrictions as per the User Agreement.

All private messages between users and boosters are encrypted and securely stored within our platform.

5. How We Protect Your Data

We use modern security technologies and strict internal protocols to ensure data protection. Your data is:

  • Stored on encrypted and protected servers

  • Processed automatically for service delivery

  • Accessible only to trained and authorized staff

While we take all reasonable measures to protect your information, no system can be 100% secure. In case of a data breach, POLOTRO ELECTRO SL is not liable for damages caused by unauthorized access or theft of data.

All financial operations are exclusively handled by trusted payment providers compliant with PCI DSS and similar standards.

6. Your Rights Under GDPR

As a user, you have full rights concerning your personal data:

6.1 Right to Access

You can request details about the personal data we store and how it’s used. We will reply within 30 days.

6.2 Right to Rectification or Deletion

If any data is inaccurate or outdated, you may request correction or deletion.

6.3 Right to Restrict Processing

You may unsubscribe from marketing communications while still receiving essential service emails.

6.4 Right to Erasure (Right to Be Forgotten)

You can request full removal of your personal data, including:

  • Email

  • Cookies

  • IP address

  • Device data

We cannot delete order or support records without agreement from both parties.

Identity verification is required before processing deletion requests.

6.5 Right to Data Portability

You can request transfer of your personal data to another service or platform. If such a transfer prevents us from providing services, our cooperation may be terminated.

6.6 Right to Object

You may object to:

  • Marketing use of your data

  • Statistical or research processing

  • Automated decision-making

6.7 Right Not to Be Subject to Automated Decisions

You may request human review of any automated system decisions.

6.8 Right to File a Complaint

You can file a complaint with your national data protection authority if you believe your rights under GDPR are violated.

7. External Links and Content Disclaimer

Users may share external links or third-party content on our platform. Although we monitor activity for safety, we cannot moderate all content.

We are not responsible for:

  • Data theft

  • Account compromise

  • Financial losses

  • Harm caused by external websites

We are not affiliated with any external services, and once you leave our platform, your safety is not guaranteed.

8. Updates to This Privacy Policy

We may update this Privacy Policy as our platform evolves. The latest version will always be available on this page. In case of major changes, we will notify users via:

  • Email

  • On-site notifications

  • Live chat alerts