Skip links
Dashboard
scroll
ProPlay Academy

By visiting, registering, accepting an offer, or using any services or digital content on proplay-academy.com (the “Platform”), you (also referred to as “User” or “you”) confirm that you have read, understood, and agreed to these General Terms and Conditions (“General Terms”). By doing so, you legally agree to follow these rules.

If you do not agree to the General Terms, you must stop using the Platform immediately.

You confirm that you are of legal age in your country or region. If you are under the legal age but at least 13 years old, a parent or legal guardian must accept these terms on your behalf. By registering, you confirm that such consent has been provided. Users under 13 years old may not use the Platform.

By registering, you also confirm that all requirements listed here are met. If not, you must not use the Platform.

1. Definitions

Platform – the website located at https://proplay-academy.com.
User – any person accessing or using the Platform.
Customer – a User who accepts an Offer and purchases Services or digital content.
Coach – experienced players who provide coaching, boosting, or gaming assistance through the Platform.
Services – in-game help, coaching, strategy sessions, boosting, or challenge assistance provided to Customers.
Price – the cost of any Services sold through the Platform.
Offer – a proposal by us to provide Services.
Order – an accepted Offer, confirmed by the Customer.
Warranty period – a defined time after Order completion during which the Customer may request corrections or partial refunds.

2. About These Terms

2.1 These General Terms, along with additional Customer or Coach Terms (if applicable), form the entire agreement between you and POLOTRO ELECTRO SL, the operator of the Platform.

2.2 By registering or using the Platform, you confirm agreement with all terms.

2.3 These General Terms replace any previous written or verbal statements or agreements.

2.4 The terms define how the Platform may be used and the relationship between you and POLOTRO ELECTRO SL(“we,” “us,” or “our”).

2.5 The Platform is owned and operated by POLOTRO ELECTRO SL.

2.6 You are granted a license to use the Platform; you do not own it or any part of it.

2.7 We may suspend or restrict your access if you violate these Terms or any applicable laws.

3. Using the Platform

3.1 The Platform allows Customers to request in-game assistance from trained Coaches. This includes:

  • Listing Offers created by us

  • Providing communication functionality

  • Managing interactions between Customers and Coaches

3.2 Offers are created based on common User requests and our internal service structures.

3.3 Services are provided by Coaches under our supervision and management.

3.4 We grant Users a non-exclusive, limited license to use the Platform.

3.5 All communication between Customer and Coach is managed and moderated by us.

3.6 Any costs incurred while accessing the Platform (e.g., internet charges) are your responsibility.

3.7 We do not guarantee that the Platform is legal or appropriate for use in all regions. You are responsible for ensuring compliance with your local laws.

3.8 You must follow our Privacy Policy and Cookie Policy.

3.9 You agree not to:

  • Harm the Platform using malware, exploits, or hacking

  • Gain unauthorized access to restricted areas

3.10 We may suspend or limit Platform access at our discretion.

4. Registration and Account Security

4.1 Some Platform features require registration.

4.2 Do not share your game accounts or login credentials with anyone except us when necessary for service delivery.

4.3 Keep your Platform login details secure. Inform us immediately of unauthorized access.

4.4 Provide accurate information during registration and keep it up to date. If we suspect incorrect or misleading information, your account may be blocked or removed.

4.5 We may access your Platform communications if required for safety, dispute resolution, or legal compliance.

4.6 You are responsible for maintaining account security.

4.7 If misuse is suspected, we may require you to change your password.

4.8 Personal data is handled according to our Privacy Policy.

4.9 We do not monitor all content shared on the Platform (except personal and payment data), but we may intervene when necessary.

5. Inappropriate Content

5.1 We will remove or suspend accounts and content that violate laws or these Terms once reported or detected.

5.2 If you believe content on the Platform is offensive or violates rights, contact us (see Section 16).

6. Intellectual Property

6.1 All content, design, systems, and software on the Platform belong to POLOTRO ELECTRO SL.

6.2 We own all trademarks, copyrights, and other intellectual property unless specified otherwise.

6.3 You are not granted ownership—only a limited license to use the Platform.

6.4 Do not share or reproduce Platform content in a way that infringes third-party rights.

6.5 All game names and logos belong to their respective owners.

6.6 You may not use our trademarks without written permission.

7. Accuracy and Availability

7.1 We work to keep the Platform accurate and updated, but we cannot guarantee error-free content.

7.2 We may suspend or discontinue Platform access at any time.

7.3 Content on the Platform is for general informational purposes only.

7.4 We cannot guarantee uninterrupted access or continuous availability.

8. Cancellation Policy

8.1 Services depend on availability. If an Order cannot be completed (e.g., due to game restrictions, technical issues, or legal requirements), we may cancel it and issue a refund.

9. Our Liability

9.1 We are liable only for foreseeable losses caused by our breach of this agreement.

9.2 We are not responsible for losses that are:

  • Unpredictable

  • Outside our control

  • Not caused by us

9.3 We are not liable for:

  • Loss of profits

  • Lost business

  • Lost contracts

  • Data loss or corruption

  • Any indirect or special damages

9.4 Our total liability is limited to the total amount you paid on the Platform.

9.5 We are not liable for any losses exceeding this limit.

9.6 This liability cap applies to all claims.

9.7 Nothing limits liability for fraud, intentional wrongdoing, or anything the law prohibits limiting.

9.8 We are not responsible for issues caused by factors outside our control.

10. Transferring Rights

10.1 Only you and we have rights under this agreement.

10.2 We may transfer our rights to another company. You will be notified, and your rights will not be affected.

10.3 You may not transfer your rights without our written permission.

11. Changes to These Terms

11.1 Any changes must be in writing.

11.2 We may update these Terms at any time. Continued use of the Platform means you accept the updated Terms.

12. Complaints

12.1 If you have a complaint, contact us (see Section 16). We aim to resolve issues quickly and fairly.

13. Disclaimer

13.1 Some Platform functions or technical support are provided “as is.”

13.2 We do not guarantee that the Platform will:

  • Meet your expectations

  • Be error-free

  • Always be secure

  • Always be available

13.3 We are not affiliated with any game developers or publishers. All game-related content belongs to its rightful owners.

14. Governing Law

These Terms are governed by the laws of Spain, as POLOTRO ELECTRO SL is a Spanish company.
Disputes will be handled under Spanish law.

If you are located in the EEA or Switzerland, you may use the EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr

15. Dispute Resolution

If you experience a dispute or issue, you must first contact our support team at info@proplay-academy.com.
If the matter cannot be resolved, you may request escalation to our management team.
Final internal decisions are made by our administration, but you may pursue independent arbitration under Spanish law.

16. Contact

If you have questions, concerns, or need assistance, contact us:

📧 Email: info@proplay-academy.com
📨 Or submit a request through the form on our homepage.